Sonos launched an all-new model of its app in Could that was rapidly met with backlash. The corporate has been listening to suggestions and making enhancements within the weeks and months since. However now Sonos CEO Patrick Spence has emailed prospects sharing an apology and an in depth timeline of what to anticipate as the corporate prioritizes fixing the app.
Right here’s the opening of the e-mail Spence despatched to Sonos prospects at the moment:
We developed the brand new app to create a greater expertise, with the flexibility to drive extra innovation sooner or later, and with the data that it will get higher over time. Nonetheless, since launch now we have discovered plenty of points. Fixing these points has delayed our prior plan to rapidly incorporate lacking options and performance.
Since Could 7, now we have launched new software program updates roughly each two weeks, every making vital and significant enhancements, including options and fixing bugs. Please see the launch notes for Sonos software program updates for detailed info on what has been launched to this point.
He goes on to share that Sonos has delivered updates to the brand new app roughly each two weeks since Could 7 which has fastened a number of the points prospects raised. However he notes “there’s extra work to be performed” with the corporate deciding on a schedule for upcoming characteristic restoration via October.
Sonos app replace timeline
July and August:
- Enhancing the steadiness when including new merchandise
- Implementing Music Library configuration, browse, search, and play
August and September:
- Enhancing Quantity responsiveness
- Person Interface enhancements based mostly on buyer suggestions
- Enhancing total system stability and error dealing with
September:
- Enhancing the reliability of Alarm consistency and reliability
September and October:
- Restoring edit mode for Playlists and the Queue
- Enhancing performance in settings
Spence closes by saying he and Sonos “deeply admire” prospects’ persistence and “now we have work to do to earn again your belief and are working exhausting to do exactly that.”
Updates will proceed to be launched bi-weekly with detailed launch notes. What do you consider these priorities and the timeline? Share your ideas within the feedback!
Right here’s the complete electronic mail despatched to Sonos prospects:
To our listeners,
We all know that too lots of you may have skilled vital issues with our new app which rolled out on Could 7, and I need to start by personally apologizing for disappointing you. There isn’t an worker at Sonos who isn’t pained by having allow you to down, and I guarantee you that fixing the app for all of our prospects and companions has been, and continues to be, our primary precedence.
We developed the brand new app to create a greater expertise, with the flexibility to drive extra innovation sooner or later, and with the data that it will get higher over time. Nonetheless, since launch now we have discovered plenty of points. Fixing these points has delayed our prior plan to rapidly incorporate lacking options and performance.
Since Could 7, now we have launched new software program updates roughly each two weeks, every making vital and significant enhancements, including options and fixing bugs. Please see the discharge notes for Sonos software program updates for detailed info on what has been launched to this point.
Whereas these software program updates have enabled the vast majority of our prospects to have a sturdy expertise utilizing the Sonos app, there’s extra work to be performed. Now we have prioritized the next enhancements in our subsequent part of software program updates:
July and August:
Enhancing the steadiness when including new merchandise
Implementing Music Library configuration, browse, search, and play
August and September:
Enhancing Quantity responsiveness
Person Interface enhancements based mostly on buyer suggestions
Enhancing total system stability and error dealing with
September:
Enhancing the reliability of Alarm consistency and reliability
September and October:
Restoring edit mode for Playlists and the Queue
Enhancing performance in settings
We plan to proceed releasing new software program updates on a bi-weekly cadence. With every launch, we are going to share detailed notes on what we’ve addressed and what we’re engaged on subsequent in our Neighborhood.
We deeply admire your persistence as we tackle these points. We all know now we have work to do to earn again your belief and are working exhausting to do exactly that. I’m at all times open to your suggestions, you could find me through electronic mail at ceo@sonos.com .
Sincerely,
Patrick Spence
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