Acronis Cyber Defend Join
This software from cybersecurity vendor Acronis gives distant desktop connections and monitoring for Home windows, macOS, and Linux machines. Assist analysts can use a Home windows, macOS, or cell consumer to supply assist utilizing Acronis’ proprietary low-latency NEAR distant desktop protocol or by way of the Microsoft Distant Desktop Protocol (RDP), Apple Display screen Sharing, or Digital Community Computing (VNC) protocols. Safety features embrace session encryption, keychain information safety, and grasp password safety. (See Acronis’ safety practices.)
AnyDesk
AnyDesk Software program’s eponymously named product gives safe distant desktop connections for Home windows, macOS, Android, iOS, Linux, FreeBSD, Raspberry Pi, and ChromeOS gadgets. Distant entry options embrace chat, distant reboot, session recording, and file switch, in addition to compatibility with earlier variations of supported OSes (together with Home windows 7 or newer and macOS Excessive Sierra or newer). AnyDesk safety features embrace non-public key encryption and 2FA. (See AnyDesk’s safety practices.)
BeyondTrust Distant Assist
Distant Assist’s options embrace unattended entry, annotation, file sharing, and distant cell machine digicam sharing for Home windows, macOS, Linux, Android, and iOS gadgets. Technicians can present assist utilizing a consumer, a browser-based console, or a cell app. Different options embrace integration with exterior directories, reminiscent of LDAP, ITSM methods, third-party authentication instruments, and password managers. Roles, permissions, and audit and compliance options are supported, as are session logs and the flexibility to allow video session recordings. Different safety features embrace TLS 1.2 encryption and native 2FA (utilizing a one-time passcode), in addition to assist for current 2FA methods. The product has acquired FedRAMP approval. (See BeyondTrust’s safety practices.)
ConnectWise ScreenConnect
ScreenConnect helps Home windows, macOS, Linux, Android, and iOS gadgets, together with older variations of the desktop OSes. Along with display screen sharing and distant management, it gives session recording and reporting, file transfers, and entry to unattended machines. Safety features embrace role-based safety, AES-256 encryption, 2FA, and compatibility with Energetic Listing and LDAP for person authentication. It additionally gives integrations with ITSM merchandise from SolarWinds and Zendesk. (See ConnectWise’s safety practices.)
EasyVista EV Attain
EasyVista’s EV Attain (previously Goverlan Attain) gives display screen sharing and distant management for on-demand and unattended entry to desktops, audio and audio chat, and display screen and video seize periods throughout a number of screens. It helps gadgets related by way of digital desktop infrastructure (VDI), RDP, or Citrix. It additionally helps digital signage and kiosks; screens CPU, disk, reminiscence, and community exercise ranges; and technicians can create one-to-one or many-to-one assist periods. Enterprise-level options embrace Energetic Listing integration and administration, international methods administration by way of IT course of automation, and assist for IT compliance evaluation and remediation. EV Attain helps 2FA, TLS 1.2, and AES 256-bit encryption for information in flight, and it’s HIPAA compliant. (Contact EasyVista for safety practices.)
iDrive RemotePC
Key options of iDrive’s web-based RemotePC embrace distant management, reboot, file switch, and printing; a whiteboard; chat; cell entry from iOS and Android gadgets; session recording; the flexibility to view a number of screens the worker could also be utilizing; and the flexibility for a number of assist analysts to distant into the identical worker’s machine. Workers don’t want to put in distant consumer software program to obtain assist. Classes are protected by 2FA in addition to TLS 1.2 and AES 256-bit encryption. Different options embrace session logging and reporting; compliance with FIPS, GDPR, HIPAA, PCI and different requirements; Energetic Listing assist; and the flexibility to set roles and entry permissions for every person. (See iDrive’s safety practices.)
LogMeIn Rescue
Rescue helps Home windows, macOS, Linux, ChromeOS, Android, and iOS gadgets. Along with distant management, it gives distant diagnostic capabilities; session recording, logging, and reporting; file transfers; multi-monitor navigation; and unattended entry to worker gadgets. It gives out-of-the-box integrations and open APIs, together with assist for ServiceNow, Salesforce + Lightning, Microsoft Dynamics, Zendesk, and others. Administration options embrace session historical past and recording, in addition to dwell stories of technician statistics and exercise. Safety features embrace Energetic Listing synchronization for person authentication, TLS 1.2 and AES 256-bit encryption, and 2FA. Technicians can set up assist periods from an online console and may host as much as 15 concurrent periods. (See LogMeIn’s safety practices.)
Netop Distant Entry
Netop’s enterprise-class Distant Entry gives on-premises and cloud-based variations that assist Home windows, Linux, macOS, Android, and embedded working system customers. Key options embrace distant display screen view and management, chat, file switch, and unattended entry to distant PCs. It gives 256-bit AES encryption, MFA choices together with Microsoft Azure/Energetic Listing, and role-based entry controls. It’s additionally compliant with the PCI-DSS, GDPR, HIPAA, FIPS, and ISO 27001 necessities for authentication and encryption. (See Netop’s safety practices.)
RealVNC Join
RealVNC’s entry doesn’t require supported customers to put in consumer software program to obtain assist, and it permits technicians to have limitless concurrent periods. Join options embrace distant display screen viewing, distant management, file switch and chat. Safety features embrace MFA and SSO, in addition to assist for TLS 1.2 and 256-bit AES encryption. It’s additionally compliant with ISO/IEC 27001:2013, GDPR, CCPA, HIPAA, and PCI-DSS, and consists of session logging and auditing. (See RealVNC’s safety practices.)
SolarWinds Dameware Distant Assist
The Dameware distant assist software from service administration software program vendor SolarWinds is offered in cloud and on-premises variations. It helps gadgets working Home windows, Mac, Linux, Android, and iOS and has a cell app for assist analysts. Distant Assist integrates with SolarWinds’ Assist Desk Software program and Service Desk merchandise. Along with distant display screen viewing and distant management, key options embrace communication by voice or videoconference and the flexibility to entry unattended gadgets. It’s appropriate with Energetic Listing, helps MFA and sensible card authentication, and makes use of RDP for session safety. (See SolarWinds’ safety practices.)
Splashtop Distant Assist
This product, a part of a set of endpoint administration instruments out there in on-premises and cloud variations, is on the decrease finish of the enterprise-scale instruments, however remains to be very a lot related, says Cipolla. It helps Home windows, macOS, Linux, ChromeOS, VDI, point-of-sale, and kiosk gadgets. It gives unattended machine entry in addition to multi-monitor assist, chat, session recording, file switch, occasion logs, and role-based entry controls. Safety features embrace TLS and 256-bit AES encryption and 2FA. An enterprise model provides SSO/SAML integration in addition to integrations for ServiceNow and Salesforce. (See Splashtop’s safety practices.)
TeamViewer Distant
TeamViewer helps distant management, file transfers, unattended entry, session recording, and multi-user distant management periods the place a assist analyst can herald one other technician to assist Home windows, macOS, Linux, iOS, and Android customers. TeamViewer’s cloud-based enterprise-level plan, TeamViewer Tensor, consists of cell machine administration options and helps logging and reporting for auditing, SAML 2.0 for single sign-on, and rule- and expiration-based entry permissions. Integrations for ServiceNow, Zendesk, Salesforce, Microsoft Groups, and different enterprise purposes are additionally out there. (See TeamViewer’s safety practices.)
Zoho Help
Zoho markets its Help product as “enterprise grade,” and Cipolla categorizes it as a comparatively low-price enterprise IT assist software that features display screen sharing, distant management, file transfers and distant rebooting of Home windows, macOS, Linux, iOS, Android, and ChromeOS gadgets. It consists of safety features reminiscent of single sign-on utilizing SAML, MFA, 256-bit AES encryption, and permission-based entry. Zoho Help additionally gives session recording and session and audit reporting. Integrations can be found for ServiceNow, Zendesk, Zoho Desk, Zoho CRM, Jira, and extra, and Zoho Help meets compliance necessities for HIPAA, GDPR, PCI, CCPA, ISO/IEC 27001, and a number of other different trade requirements. (See Zoho’s safety practices.)
This text was initially printed in Might 2020 and up to date in August 2024.
