Discipline Assist Consultant (Distant – EMEA) – sUAS Information

Germany

Skydio is the main US drone firm and the world chief in autonomous flight, the important thing know-how for the way forward for drones and aerial mobility. The Skydio staff combines deep experience in synthetic intelligence, best-in-class {hardware} and software program product growth, operational excellence, and buyer obsession to empower a broader, extra various viewers of drone customers. From utility inspectors to first responders, troopers in battlefield situations and past.

Concerning the staff: 

The Buyer Success staff is a rising worldwide staff that gives the broader group and our clients with enablement companies to make sure that our clients can get essentially the most worth out of their Skydio UAS options. Reporting to the Discipline Assist Consultant Supervisor, the Discipline Assist Consultant will primarily interface with the Nationwide Safety gross sales staff, Buyer Assist and Program Administration to help our Worldwide Protection and Authorities clients. 

Concerning the position: 

We’re searching for a highly-motivated and technical particular person with UAS expertise who’s snug interfacing with Protection and Authorities clients in addition to different Federal and enterprise clients to supply best-in-class onsite and distant technical and logistics help. By taking possession of buyer relationships within the subject and gathering suggestions, you may be a trusted associate and liaison between Program Administration, Product, Assist and Engineering. You’ll advise each Skydio and the Buyer, expediting the product suggestions communication loop and serving to handle the shopper technical enablement, troubleshooting, restore and upkeep workstreams. 

The way you’ll make an impression:

• Work intently with inside groups to turn out to be an skilled on Skydio’s merchandise, processes, specs, and product roadmap.
• Develop subject help processes that outline and speed up our escalation and debugging workflows.
• Cut back the variety of technical escalations into engineering teams by growing efficient triage and determination methods.
• Develop and keep a sophisticated degree of proficiency in product enablement and troubleshooting by changing into an authorized Skydio UAS Operator and Coach. 
• Present on-the-job (OJT) coaching to clients within the areas of upkeep and operation methods related to the restore of UAS plane and tools, together with related check tools, with particular consideration given to adjustment, calibration, spares suggestion, trouble-shooting and inspection strategies. 
• Work to develop or enhance written inspection procedures, drawings and different directions to carry out and assist clients examine and keep their fleets.
• Present on-site firm illustration and technical help to clients and provoke corrective actions for upkeep, restore and substitute points.

What makes you match: 

• Potential to journey as much as 80%+ Globally to supply subject help to our Federal and Protection clients. 
• 3+ years expertise as a Discipline Assist Consultant working on, repairing and sustaining UAS (Unmanned Plane Programs) for giant shoppers, ideally with authorities or navy clients.
• Adept at technical troubleshooting, problem-solving, and are conversant in triage and escalation workflows.
• Assertive self-starter with wonderful interpersonal and written communication expertise.
• OCONUS (deployed) navy expertise is strongly most well-liked. 
• Familiarity with RMA, spares, logistics or different restore workflows is most well-liked.
• Expertise in Linux working methods is most well-liked.
• Expertise with navy customary upkeep practices is most well-liked. 
• Present or prior safety clearance is most well-liked. 
• Inventive pondering with the power to multitask.
• Unwavering professionalism.

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At Skydio we imagine that range drives innovation. Now we have created a multidisciplinary atmosphere that embraces the facility of various views to create elegant options for advanced issues. We’re dedicated to rising our community of individuals, applications, and sources to nurture an inclusive tradition.

Certified candidates will obtain consideration for employment with out regard to race, coloration, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity, protected veteran standing, or different traits protected by federal, state or native anti-discrimination legal guidelines.

For positions situated in the US of America, Skydio, Inc. makes use of E-Confirm to substantiate employment eligibility. To study extra about E-Confirm, together with your rights and obligations, please go to https://www.e-verify.gov/

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