Bridging the Hole Between Provisioning and Buyer Expertise

Working intently with prospects who develop and deploy community automation, I’ve typically heard the query: “Is the configured community service really delivered in accordance with buyer expectations?” This isn’t simply theoretical; it displays a real-world problem many service suppliers face.

It may be tough to get the proper configuration in place in time for any vendor. However even as soon as it’s carried out, you might notice the client nonetheless hasn’t obtained the proper service, although the community is appropriately configured.

For fairly some time, heterogeneous service suppliers have relied on automation to assist make sure the companies provisioned are certainly the companies delivered. As emphasis on buyer expertise has steadily grown through the years, I’ve noticed a major enhance in automation initiatives amongst Cisco Crosswork Community Companies Orchestrator (NSO) prospects.

However what if we may additional improve this progressive method by taking automation to the subsequent stage? Wouldn’t it’s superior if as soon as the community service is provisioned, it’s additionally examined and monitored for that particular buyer? What if the crucial was not simply to ship community automation, however to automate the supply expertise itself?

Take a look at and monitor companies delivered to the client

The excellent news is that service suppliers can shut the hole between provisioning and buyer expertise by actively verifying and making certain that provisioned companies are delivered in accordance with buyer expectations. The combination of NSO and Cisco Supplier Connectivity Assurance (previously Accedian Skylight) presents a sturdy resolution to deal with this prevalent situation.

These highly effective instruments make it simple to increase an current, intent-based service mannequin in NSO with the Cisco Supplier Connectivity Assurance platform pre-integrated to check and monitor the precise service delivered to the client. This mixture not solely reduces complexity and time to worth but in addition ensures the superior experiences your prospects demand.

Listed below are a few of the key advantages of integrating NSO with Cisco Supplier Connectivity Assurance:

Take a look at and confirm companies earlier than finish customers are uncovered

One of many standout options of this integration is the flexibility to actively confirm that companies work as soon as provisioned by NSO. By constructing automated assurance into the NSO service mannequin, you may guarantee community and repair connectivity from day zero. This proactive method implies that companies are examined and verified even earlier than finish customers are uncovered to them.

Monitor service high quality repeatedly for constant, dependable experiences

Making certain that provisioned companies proceed to work 24/7 over their lifetime is essential for sustaining excessive service requirements. With steady lively measurements, you may acquire enhanced service high quality insights from the top customers’ perspective. This ongoing monitoring helps preserve the integrity and efficiency of companies, making certain a constant and dependable person expertise.

Establish and resolve issues sooner

Alerting and distant testing capabilities make it simple to detect and automate superior take a look at situations resembling DNS reachability, obtain speeds, path tracing, and latency consistency. This complete testing throughout layers, companies, and domains permits points to be promptly recognized and resolved, minimizing downtime and repair disruptions.

Cut back guide effort and enhance operational effectivity

Automating take a look at sequences and troubleshooting may also help considerably scale back the necessity for guide discipline efforts. Having the ability to decide that the community is not the supply of a problem and that the service is correctly working saves technicians time, permitting them to concentrate on fixing “actual issues” relatively than blaming the community. This results in extra environment friendly operations and faster resolutions.

Obtain a superior buyer expertise

At the moment’s service suppliers are beneath elevated strain to monetize community and know-how investments via service commoditization to assist differentiate their choices from the competitors. To achieve success and really enhance the client expertise, they should develop and ship new B2B and B2C companies tailor-made to buyer necessities that may be quickly launched, examined, and iterated.

By actively verifying companies, repeatedly monitoring service high quality, facilitating sooner drawback decision, and lowering guide efforts, service suppliers can guarantee a superior service expertise for his or her prospects. The highly effective mixture of Cisco Crosswork Community Companies Orchestrator and Cisco Supplier Connectivity Assurance not solely enhances operational effectivity but in addition elevates the general high quality of community companies—in the end resulting in increased buyer satisfaction and loyalty.