Press Launch
[Barcelona, Spain, March 4, 2025] Huawei, along with international operators, companions, and trade organizations, mentioned how operators can improve their operations fashions, reimagine new experiences, and allow new progress on the Clever Operations Summit held throughout MWC Barcelona 2025. Bruce Xun, President of Huawei International Technical Service, stated, “Within the subsequent decade, operators will advance in the direction of all clever operations at an unprecedented tempo. By in-depth integration of ‘digital twins’ and ‘GenAI+ Predictive AI’, a brand new operations mannequin that options collaboration between human and AI brokers will likely be constructed to understand worth in particular eventualities alongside the end-user journey and operators’ worth stream.”
Bruce Xun, President of Huawei International Technical Service, delivering a keynote speech
Buyer Journey: Wealthy Digital Intelligence Providers with a Reimagined Finish-to-Finish NPS Journey
Operators leverage Cellular Cash and AI functions to create a digital intelligence life entry, providing customers a variety of digital and clever companies and novel experiences. In Africa, Huawei Cellular Cash helped an operator broaden its enterprise scope from cell cost to cell finance. In 2024, the operator’s income from cell finance exceeded US$900 million. As well as, sure operators have re-energized their end-to-end NPS journey with digital twins and AI. In Asia Pacific, Huawei has helped a buyer streamline the method and knowledge breakpoints between AICC and SmartCare by multi-agent collaboration. This resulted in a 30% lower in consumer complaints and an enchancment in service NPS. In China, Huawei collaborated with an operator to construct N-NPS main community, decreasing detractors by 20% and enhancing the community NPS by 8%.
Worth Stream Journey: Constructing a 3A Cognitive Community to Monetize Differentiated Experiences
Along with delivering a number one community expertise, Huawei has created a 3A cognitive community that options real-time service consciousness, achievable KPIs/KQIs, and differentiated expertise assurance. Converged knowledge and AI are used to precisely establish consumer profiles, permitting operators to advertise the suitable supply to the suitable folks by the suitable channel on the proper time. This shifts the operations focus from site visitors monetization to priceless site visitors + expertise monetization. Moreover, spatiotemporal digital twins allow transformation from best-effort to differentiated expertise assurance for high-value eventualities and companies. Huawei has helped an operator construct the very best driver expertise community tailor-made for supply drivers. With the community, the operator offered packages to 380,000 supply drivers and achieved a 6% rise in income in just one quarter. Leveraging the SRCON spatiotemporal digital twin, Huawei assisted an operator in constructing the very best dwell streamer expertise community, elevating the uplink charge from 3 Mbit/s to over 5 Mbit/s.
Worth Stream Journey: Upgrading Operations Mode, Reworking from Price-based to Worth-oriented Operations
The more and more various service eventualities and sophisticated community buildings pose increased necessities on community stability and operations. The operations mannequin, which is dependent upon folks and instruments, must evolve to rely on folks and AI brokers. The last word objective is to enhance each effectivity and effectiveness, and understand transformation from cost-based to value-orientated operations. Huawei collaborated with an operator to determine a Digital Intelligence Operation Heart (DIOC). By the synergy of Huawei NOC, SOC, NPM, site visitors loss diminished by 8.4%, and the operator’s community ranked No. 1 in third-party-tested video and gaming experiences in a rustic of Asia. As well as, Huawei FME copilot has helped an operator cut back pointless web site visits and shorten MTTR by 30%.
On the finish of his speech, Bruce Xun said that, to grab the alternatives of all intelligence, operators must construct three main parts: collaboration between folks and AI brokers, real-time knowledge consciousness, and a high-quality chain of thought (CoT) corpus. As well as, the CoT capabilities of GenAI+ Predictive AI must be mixed with the real-time simulation capabilities of digital twins to really resolve scenario-specific issues and understand worth, fairly than simply answering questions. The long run is now. Huawei is able to collaborate with international operators to expedite the transition in the direction of all clever operations and allow new progress.
