Following T-Cellular‘s value hikes that affected long-time prospects, Verizon customers at the moment are sharing comparable frustrations. One such buyer, Reddit consumer OneFourtyFivePilot, has been with Verizon for over 20 years, solely to be hit with a sudden $5 per machine, per thirty days improve on their invoice. The rationale? Their plan was “too previous.”
On the lookout for a strategy to decrease prices, they reached out to Verizon‘s customer support, solely to be provided a $4 month-to-month financial savings – a barely noticeable distinction. Understandably, this wasn’t the answer they have been hoping for.
That’s it. That’s what Verizon provided me after I particularly requested methods to scale back my invoice. After 20 years of loyalty, this expertise may simply be the ultimate straw. What an extremely irritating dialog.
-OneFourtyFivePilot on Reddit, March 2025
Whereas Verizon did recommend loyalty reductions, they weren’t precisely what the client had in thoughts. As a substitute of a significant discount, they got two provides:
- A $10/month cell hotspot (which might add to their invoice, not decrease it)
- A $600 low cost on a cellphone—in the event that they added a brand new line
That is hardly the type of loyalty reward a buyer expects after 20+ years. And so they’re not alone.
Different longtime prospects additionally shared their tales
One commenter, Anonymoushipopotomus, described their very own scenario:
25 12 months buyer, old-fashioned 2gb a month plan. Abruptly, Im burning by way of information each month, though I solely have wifi on for all of the apps I exploit on my cellphone, and probably the most information hungry was Reddit, if that reveals my utilization. In the future I went by way of over 6gb, though I used to be on wifi at my store from 730 am till 2:30 pm, they mentioned I downloaded a 1.8gb file at round 11 am. On wifi. Their resolution was for under 12$ extra a month I may go to limitless, and I wouldnt want to fret about overage costs. I switched to us cell, and I now use my cellphone information like a traditional individual, every time I need. My information common after switching, going full information on every little thing every time I needed, has been 2.4 gb a month, so one thing was severely fucky there. Swap man, you wont remorse it.
-Anonymoushipopotomus on Reddit, March 2025
Many others within the thread echoed comparable experiences, with some advising OneFourtyFivePilot to modify to an MVNO (Cellular Digital Community Operator), which frequently supplies decrease costs for comparable providers.
The truth of huge carriers
Whether or not OneFourtyFivePilot will make the swap stays to be seen, however one factor is evident: loyalty does not all the time repay the best way prospects anticipate.
