Nevertheless, issues do not at all times go as deliberate. Sadly, one consumer has skilled a really unsettling change following a Verizon buyout promotion and has taken to Reddit to specific their frustration and ask for assist.
Nevertheless, they discovered the consultant there unable to reply their questions, so that they went residence… and switched through chat.
Seemingly, all of it went easily, however the truth I am reporting on it ought to have you ever already guessing issues did not go as deliberate. At first, the client obtained entry to a safe doc add hyperlink the place they uploaded their AT&T payments as proof of installment steadiness. Then, it appears there weren’t issues. The consumer went on to commerce of their AT&T telephones… after which, silence. Over two months, the client was attempting to speak with buyer assist and was advised they weren’t eligible for the promo (hastily?).
Chatted thrice over two months and was simply now advised I wasn’t eligible. They opened a ticket with an “investigation workforce” that I can not contact instantly, and refused to offer me chat logs.
-Jealous-Bit4872 on Reddit, March 2025
Many Redditors have expressed their sympathy in direction of the client, and have additionally insisted not to enroll through chat. Curiously sufficient, the quantity of people that appear to suppose Verizon‘s chat service is horrible is frankly stunning:
NEVER contact the stay chats.
-DocVak on Reddit, March 2025
YOu must name. Keep away from these chats they’re terrible. It is best to nonetheless be capable of declare the promo. So long as 6 months hasnt passed by then you must be capable of get a promo correction.
-crashbandit3 on Reddit, March 2025
The explanation for the scenario does not appear clear. An individual, apparently a Verizon consultant, posted this:
Ought to have carried out it within the retailer with the rep and the supervisor on obligation. New strains are shops bread and butter. You’ll have gotten a more recent rep who was uncertain of themselves however a supervisor would have been throughout it. I’m a veteran rep and prime performer and I nonetheless have a supervisor or assistant supervisor help with these promotions. I did 4 of them Tuesday and we walked them through one after the other, crossed each T and dotted each I. My buyer texted me about an hour in the past telling me her rebates confirmed up in My Verizon already and thanking me.If you happen to uploaded a correct PDF of your invoice, displaying at the very least 4 funds made on the system matching the telephone quantity you have been porting within the order you must have obtained rebate redemption discover. If any of the steps have been missed you’ll not sadly.
-BigBucs731 on Reddit, March 2025
The affected consumer claims the whole lot was stuffed in and the paperwork have been submitted correctly. They even had a rep that could not level out to any explicit factor that was lacking from the doc, however nonetheless proceeded to inform them it was lacking or incomplete.
In the meantime, different individuals have shared comparable experiences:
Beware. This occurred to me. Signed up through chat with customer support who claimed giving me one of the best deal there’s for a brand new line. I used to be speculated to get $200 Visa Present Card as a part of welcome bonus and was advised to attend 90 days. 90 days have passed by and adopted it up apparently the blokes who enrolled me didnt put the promo code in. By no means obtained it. They stated its too late to use it.By no means once more will i apply through chat. Misplaced $200 price of join bonus.
–PlatonicTide on Reddit, March 2025
Different Redditors recommend to the consumer to contact Verizon’s government relations workforce.
All in all, it is a messy scenario and at this level, it is unclear whose fault it was (or if it is a fault in any respect or not some random bug), however it positively appears to me it wasn’t the client’s fault and so they should not must be left with out what they have been promised. Hopefully, the difficulty might be resolved quickly and so they’ll get the promotion they have been initially certified for.
In the meantime, in case you do not wish to find yourself in the same predicament: be assured about what you need, and if somebody appears incapable of answering your questions, push them for a supervisor. Yep, I do know it could appear to be a Karen transfer to ask for a supervisor, however a Karen is aware of her rights, and so ought to we.
