At Cisco Black Belt Academy, we’ve constantly positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Help Monitor for FY24.
This improve enriches each degree of this system with a profound understanding of the latest technological developments. Our aim with these enhancements is to arm our companions with essentially the most superior troubleshooting methods and the great know-how required to beat the challenges of right now’s technological atmosphere. Let’s dive into the small print of what Help Enablement at Black Belt seems like:
Stage 1: Foundational Help Abilities
- Self-Diagnosing Points: Study to determine and troubleshoot widespread issues independently, saving time and sources.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
- Cisco Sensible Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Help observe of the Cisco Black Belt Academy covers the way to arrange and handle Sensible Accounts, in addition to the way to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
- The way to Interact TAC: Grasp the method of successfully partaking with TAC for extra complicated points.
Stage 2: Intermediate Help Methods
- Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
- Primary Troubleshooting: Construct foundational troubleshooting abilities to deal with widespread technical points.
- Greatest Practices: Study the perfect practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to bolster studying via sensible utility.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for complicated architectural points.
- Cross Structure Options: Study to troubleshoot points that span a number of architectures and techniques.
- Configuration Points & Upgrades: Handle configuration points and carry out upgrades with confidence.
- Fingers-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise via Seize the Flag (CTF) missions that simulate real-world eventualities.
The refreshed Help Monitor content material for FY24 is designed to supply Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the most recent know-how traits and sensible insights, we make sure that our companions are well-equipped to ship distinctive help and preserve easy operations for his or her prospects.
Go to the Black Belt Academy right now to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to deal with any problem that comes your method.
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