– Commercial –
Location: Bengaluru
Firm: Mouser Electronics
Technical Assist Representatives are answerable for offering service to prospects by decoding utility and digital element choice for gross sales, prospects, suppliers, and different departments inside Mouser to help within the determination of shopping for, promoting, and offering high quality technical help to make sure efficient customer support.
Accountabilities & Important Features
- Demonstrates the very best high quality of customer support and successfully interacts with all inner and exterior enterprise contacts.
- Makes use of sources successfully to offer prospects the very best element choice for the applying and presents related gadgets with product assist. Additionally gives Mouser web site and on-line chat assist.
- Teaches prospects the right way to navigate the Mouser web site to permit prospects to seek out data simply whereas minimizing their want of further assist from the Technical Assist crew.
- Communicates necessities and interacts successfully with prospects, suppliers, Buyer Service, Merchandise, and different Mouser departments.
- Attends and contributes to provider trainings and firm conferences.
- Helps the Native Buyer Service crew and gives assist for different groups when wanted.
- Helps and participates in firm whole high quality course of and represents the corporate in an expert method.
- Works with minimal supervision and makes impartial choices.
- Maintains correct telephone and chat protection throughout scheduled work hours and common attendance at work is an important a part of the job.
- In a position and keen to journey to provider coaching seminars and characterize Mouser at commerce reveals.
- Different duties as assigned.
Expertise & Certification
- Reveals understanding of technical specs to help within the number of semiconductor, electromechanical, interconnect, embedded merchandise, and optoelectronic parts and related instruments and equipment.
- Reveals proficiency in the usage of block diagrams, schematics, check tools, and check procedures to investigate and troubleshoot printed circuit board assemblies and sub-assemblies.
- Reveals proficiency in fundamental circuit concept, evaluation, and design, and/or system-level configurations.
- Means and want to offer technical assist to exterior and inner prospects.
- Means to grasp verbal and written communication relating to digital functions and parts and is ready to ask for clarification when wanted for understanding.
- Proficient use of computer systems, networks, software program packages and different sources, together with expertise in a Microsoft Home windows setting: Web, Microsoft Phrase, Excel, Outlook, and different software program.
- Proficient typing, writing abilities, and math abilities.
- Skilled verbal and written communication abilities in English and extra languages when required.
- Glorious written and clear verbal communication on Chat, the phone or in individual, and interacts successfully with people and teams inside and outdoors the group.
- Reveals sturdy analytical, organizational and time administration abilities. Analyzes the affect of choices earlier than execution and have to be detailed and thorough in work habits with the power to multi-task.
- Demonstrates efficient time administration and organizational abilities.
Necessities
- Bachelor’s diploma in electronics engineering or equal subject of research.
- Reveals the will to offer glorious service, perform correspondences in an expert and courteous method, and work together immediately with prospects as wanted.
- Reveals want and skill to advance.
- Minimal or no expertise within the job.
- Works beneath shut supervision.
